1. Introduction
Welcome to Tokogi. These Terms & Conditions govern your access to and use of our website, products, services, and related features.
By accessing our website, creating an account, or placing an order, you agree to be legally bound by these Terms. If you do not agree, please do not use our services.
2. Eligibility & Account Responsibility
You must be at least 16 years old to use our website or create an account.
You are responsible for maintaining the confidentiality of your account, login credentials, and all activities conducted through your account.
Tokogi reserves the right to suspend or terminate accounts involved in suspicious, abusive, fraudulent, or unlawful activity.
3. Orders & Acceptance
All orders placed through Tokogi are subject to acceptance and availability.
We reserve the right to refuse, cancel, or limit any order for reasons including:
- Pricing or technical errors
- Stock availability issues
- Suspected fraud or unauthorized transactions
- Violation of these Terms
Order confirmation emails do not guarantee acceptance of your order.
4. Pricing, Payments & Taxes
All prices displayed on our website are shown in the applicable currency at checkout.
Payments are securely processed through trusted payment providers such as Stripe and PayPal. Tokogi does not store full payment card details.
Depending on your location, taxes, import duties, customs charges, or local fees may apply and remain your responsibility unless otherwise stated.
We reserve the right to modify prices, discounts, promotions, or product availability at any time without prior notice.
5. Shipping & Delivery
Estimated delivery times are provided for guidance only and may vary depending on destination, customs processing, courier delays, seasonal demand, or circumstances outside our control.
Tracking information may be provided where available.
Tokogi is not responsible for delays caused by customs, incorrect delivery information provided by the customer, courier disruptions, or force majeure events.
6. Returns & Refunds
Returns and refunds are governed by our Refund & Returns Policy .
Customers in the United Kingdom may have legal cancellation rights under applicable consumer protection laws.
Returned items must be unused, unworn, and returned in original condition with all packaging, tags, labels, and seals intact.
Certain products including perfumes, fragrances, hygiene products, and personal care items cannot be returned once opened, unsealed, tested, or used due to health and safety reasons.
Tokogi reserves the right to reject returns that do not meet our return requirements.
7. Product Information & Availability
We aim to ensure all product descriptions, imagery, colours, measurements, and specifications are as accurate as possible.
However, slight differences in colour appearance, packaging, materials, or presentation may occur depending on screens, production batches, or manufacturing updates.
Tokogi does not guarantee that all product information will always be entirely error-free.
8. Promotions, Rewards & Discount Codes
Promotions, rewards, loyalty points, referral programs, and discount codes are subject to specific conditions and may be modified, suspended, or withdrawn at any time.
Unless explicitly stated:
- Discounts cannot be combined
- Rewards are non-transferable
- Rewards have no cash value
- Abuse of promotional systems may result in cancellation
Tokogi reserves the right to remove rewards, reverse discounts, or suspend accounts involved in abuse, manipulation, or fraudulent behaviour.
9. Acceptable Use
You agree not to:
- Use the website for unlawful or fraudulent purposes
- Attempt unauthorized access to systems or accounts
- Interfere with website security or performance
- Scrape, copy, reverse engineer, or exploit website content
- Abuse refunds, chargebacks, discounts, or promotions
- Use automated tools or bots without permission
10. Intellectual Property
All content on Tokogi including logos, branding, designs, graphics, images, videos, product concepts, text, code, and website elements are owned by Tokogi or its licensors and are protected under applicable intellectual property laws.
You may not reproduce, distribute, modify, publish, or commercially exploit any content without prior written permission.
11. Limitation of Liability
To the maximum extent permitted by law, Tokogi shall not be liable for indirect, incidental, special, or consequential damages arising from:
- Use of our website or services
- Delivery delays
- Temporary website interruptions
- Third-party service failures
- Loss of profits, revenue, or data
Nothing in these Terms excludes liability where exclusion is prohibited by law, including liability relating to fraud, death, or personal injury caused by negligence.
12. Privacy & Data Protection
Your use of our services is also governed by our Privacy Policy .
This includes information regarding cookies, analytics, marketing communications, account data, rewards systems, and abandoned cart communications.
13. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
Any disputes arising from or relating to these Terms, our products, or services shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless otherwise required by applicable consumer protection law.
14. Changes to These Terms
Tokogi may update these Terms & Conditions periodically.
The latest version will always be available on this page with an updated effective date.
Continued use of our website or services after changes are published constitutes acceptance of the updated Terms.
15. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us:
- Email: support@tokogi.com
- Business: Tokogi Ltd
- Location: London, United Kingdom
Final Note
Thank you for choosing Tokogi. We are committed to providing a secure, refined, and reliable shopping experience for every customer.
Shop confidently — we’re here whenever you need us.