Privacy Policy

1. Introduction

At Tokogi, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website, create an account, place an order, interact with our services, or communicate with us.

By using our website, you agree to the practices described in this policy.

2. Information We Collect

We may collect and process the following categories of information:

• Personal Information: including your name, billing address, shipping address, phone number, and email address.
• Account Information: including login credentials, saved preferences, rewards information, and account activity.
• Order Information: including purchased products, order history, shipping details, returns, and refund requests.
• Payment Information: payments are processed securely by trusted payment providers such as Stripe and PayPal. Tokogi does not store full payment card information.
• Technical & Device Information: including IP address, browser type, operating system, device identifiers, and browsing behaviour.
• Marketing & Communication Data: including email preferences, abandoned cart interactions, campaign engagement, and subscription status.

3. How We Use Your Information

We use your information for purposes including:

• Processing and delivering your orders.
• Providing customer support and responding to inquiries.
• Managing refunds, returns, and exchanges.
• Improving website performance, security, and user experience.
• Preventing fraud, abuse, and unauthorized transactions.
• Managing rewards programs, account features, and customer benefits.
• Sending order confirmations, shipping updates, and service communications.
• Sending marketing emails and promotional communications where consent has been provided.
• Sending abandoned cart reminders and product-related notifications.
• Analyzing website traffic, customer behaviour, and store performance.

4. Marketing Communications

If you choose to subscribe to marketing communications, we may send you updates about products, collections, offers, launches, and promotions.

Marketing emails may be managed through trusted email service providers such as Klaviyo.

You may unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or by contacting our support team.

5. Cookies & Tracking Technologies

Tokogi uses cookies and similar technologies to improve your browsing experience, remember your preferences, maintain shopping cart functionality, and analyze website usage.

These technologies may include:

• Essential website cookies
• WooCommerce functionality cookies
• Analytics tools such as Google Analytics
• Advertising and remarketing tools such as Meta Pixel
• Session and security cookies

You may disable cookies through your browser settings, although certain website features may not function correctly.

6. Sharing Information with Third Parties

We do not sell your personal information.

However, we may share limited information with carefully selected third-party providers where necessary to operate our business.

These may include:

• Payment providers such as Stripe and PayPal
• Shipping and logistics providers
• Email and marketing platforms
• Fraud prevention and security services
• Analytics and performance tools
• Legal, accounting, or regulatory authorities where required by law

7. International Data Transfers

Some of our service providers may process or store data outside the United Kingdom or European Economic Area.

Where international transfers occur, we take reasonable measures to ensure your information remains protected under applicable data protection laws.

8. Your Rights (UK GDPR & Data Protection)

Depending on your location and applicable laws, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal data.
• Object to certain types of data processing.
• Withdraw consent for marketing communications.
• Request transfer of your information in a portable format.
• Lodge a complaint with a data protection authority.

To exercise your rights, please contact us at: support@tokogi.com

9. Data Retention

We retain personal information only for as long as necessary to:

• Provide products and services
• Comply with legal and tax obligations
• Resolve disputes and enforce agreements
• Maintain security and fraud prevention systems

When information is no longer required, it is securely deleted, anonymized, or archived where legally necessary.

10. Security Measures

Tokogi uses industry-standard security measures to protect your information, including:

• SSL encryption
• Secure payment processing
• Restricted administrative access
• Security monitoring and fraud prevention systems
• Regular software and platform updates

While no system can guarantee absolute security, we take reasonable and appropriate steps to protect your information.

11. Children’s Privacy

Tokogi is intended for users aged 16 and above. We do not knowingly collect personal information from children.

If you believe that a child has provided personal information to us, please contact us so we can remove the information promptly.

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, legal obligations, or business practices.

The latest version will always be published on this page with an updated effective date.

13. Contact Information

If you have any questions regarding this Privacy Policy or your personal information, please contact us:

• Email: support@tokogi.com
• Business: Tokogi Ltd
• Location: London, United Kingdom

Final Note

Thank you for trusting Tokogi. We are committed to maintaining a secure, respectful, and transparent experience for every customer.

Shop confidently — your privacy matters to us.